Refund policy

Effective July 15, 2026.

Failed requests

Reserved credits or input tokens are returned when a decision request fails. Input tokens are charged only for successful requests.

Subscriptions

You may cancel future renewal at any time through the Stripe billing portal. Except where law requires otherwise, a cancellation does not refund the current billing period or used input tokens. If you were charged after a confirmed cancellation, contact us so we can investigate.

One-time token packs

You may request a refund within 7 days of purchase if none of the purchased input tokens has been used. Once tokens from a pack have been used, the pack is generally non-refundable because API processing costs are incurred immediately, subject to mandatory consumer law.

Duplicate or unauthorized charges

Contact [email protected] with the account email, charge date, and Stripe receipt identifier. Do not email full card details. Approved refunds return to the original payment method; bank processing time is outside our control.

Mandatory rights

This policy does not limit non-waivable consumer rights in your jurisdiction.